The PalArse of Westminster


Exposing the hypocrisy, greed and incompetence of our "respected" elected political "elite".

Wednesday, 2 May 2012

David Gauke In Denial

David Gauke, Exchequer Secretary, is in denial about HMRC's chaotic performance wrt answering the phones.

"HMRC does not have a target time for answering telephone calls.

HMRC uses a variety of measures to assess the accessibility of telephone services, which include the percentage of call attempts handled by its contact centres.

In 2011/12, HMRC has significantly improved the number of call attempts handled to 74% (compared to the 48% in the previous year)."
I guess he leaves such tedious matters (ie tax and dealing with HMRC) to his accountant?

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