David Gauke In Denial

David Gauke, Exchequer Secretary, is in denial about HMRC's chaotic performance wrt answering the phones.

"HMRC does not have a target time for answering telephone calls.

HMRC uses a variety of measures to assess the accessibility of telephone services, which include the percentage of call attempts handled by its contact centres.

In 2011/12, HMRC has significantly improved the number of call attempts handled to 74% (compared to the 48% in the previous year)."

I guess he leaves such tedious matters (ie tax and dealing with HMRC) to his accountant?